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Booking Form
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Please read our conditions of rental (below), then print out our booking
form and follow the instructions on the document.
GENERAL CONDITIONS OF RENTAL
DEPOSIT. Before VACANZA BELLA
will finally confirm any reservation, a deposit must
be paid. Normally, the amount of this deposit is 50%
of the total rental amount, but there can be variations.
In any case, this will be specified in writing at time
of booking. The deposit is non-refundable, except in
the case of cancellations made more than 90 days prior
to commencement of the rental, and then only if another
renter is found, in which case the deposit will be refunded
less a penalty which will be specified at time of booking.
FINAL PAYMENT. Upon confirmation
of the reservation, VACANZA BELLA will issue an invoice
setting forth the total rental amount, deposit credited,
cancellation penalties, and total balance due including
rental charges, security deposit, and any fees for extraordinary
services. Final and total payment on this invoice must
reach VACANZA BELLA not later than 60-90 days prior
to commencement of the rental period, as specified in
the confirmation documents. Exceptionally, particularly
with certain city apartments, Final Payment will be
due upon arrival. VACANZA BELLA will specify if this
is the case at time of booking. If at any time prior
to commencement of the rental period, the reserved property
becomes unavailable for reasons beyond the control of
VACANZA BELLA, and if no alternative accommodation is
either available or acceptable to the client, then the
liability of VACANZA BELLA will cease upon return to
the client of all sums paid by the client.
CANCELLATION. With the exceptions
outlined above, VACANZA BELLA does not accept cancellations.
This includes cancellations due to wars in countries
other than Italy, terrorist events in the US, fear to
travel, change of mind, illness, and any other reason
short of hand-to-hand combat in the streets of Italy.
Nor is rescheduling for any reason possible. Thus, VACANZA
BELLA strongly urges all clients to purchase trip cancellation
insurance through their travel agent and to ensure that
the insurance purchased covers all eventualities client
cares about.
SECURITY DEPOSIT. A
Security Deposit is required for each property booked.
The amount of the Security Deposit varies, depending
on the requirements of the particular property owner,
on whether or not the property has a telephone, and
on whether or not significant heating or air-conditioning
usage is anticipated. In most cases, the Security Deposit
is paid along with the Final Payment, in which case
VACANZA BELLA holds it until the rental period is over.
In other instances, the client is asked to pay the Security
Deposit in cash upon arrival. The particular conditions
surrounding the Security Deposit will be outlined in
writing on the invoice upon confirmation of the booking.
In all cases, the Security Deposit will be included
among the charges on the final invoice. Whatever the
situation, the Security Depositt is returned to the
client after the property owner has advised VACANZA
BELLA that the premises have been left in good order
with no damage. The judgment on the condition of the
property is left solely to the property owner. VACANZA
BELLA tries to return the Security Deposit within 15
days after the end of the rental period, but this can
be delayed for up to 90 days if utilities or telephone
bills need to come in to check on usage.
EXTENSION. In the event a client
arranges, directly with the property owner, an extension
of his stay, the client recognizes VACANZA BELLA's right
to withhold from the security deposit its commission
on such extended stay.
SERVICES INCLUDED/EXCLUDED.
Except where specifically noted in the detailed property
descriptions and/or in VACANZA BELLA's final letter
of confirmation, rental prices include utilities except
central heat; weekly change of bath and bed linens;
and normal use of recreational facilities such as swimming
pool and tennis courts if they exist. Specifically excluded
from the rental price are costs for central heating;
air-conditioning; wood for fireplaces; telephone; meals;
domestic help including cook, maid, or babysitter unless
otherwise specified; guide, chauffeur, automobile, laundry,
lessons, stables, etc. If such services are offered
at all, they are payable directly from the client to
the property owner or person providing the service.
If utilities are extra, client should attempt to settle
up directly with the owner or other on-site representative
prior to departure, so that the Security Deposit may
be returned promptly.
COMPLAINTS. Clients should
attempt to deal with minor problems on the spot. If
a major problem occurs which cannot be satisfactorily
dealt with, clients must call VACANZA BELLA, collect
if necessary. Vacating the property will not be considered
sufficient cause to claim a refund. Clients must give
VACANZA BELLA the opportunity to find suitable replacement
accommodation. In no event will a claim for refund be
entertained if lodged after the end of the rental period.
OCCUPANCY. The number of persons
occupying the property must not exceed the number stated
in the Booking Form, nor can it ever exceed the stated
capacity of the property. Children are counted as people;
6 persons means 6 persons of whatever age, except for
babies in cribs. This is important, and the owner has
the right to call the authorities if the capacity is
exceeded. If individuals are added to the party, the
client agrees to notify VACANZA BELLA immediately.
DAMAGE. Clients are expected to
behave in a civilized fashion and to treat the rental
property with respect. Doors and windows must be closed
and locked each time the client leaves the property
vacant, however briefly.
OUTSIDE SERVICE PROVIDERS.
If client intends to hire outside personnel to come
into the house to perform services such as childcare,
cooking, catering, housekeeping, etc., the client must
communicate that intention in advance to VACANZA BELLA
so that the property owner's approval may be obtained.
EVENTS. Properties are to be used
for normal vacation purposes, and not to host other
events, without the advance permission of VACANZA BELLA
and the property owner. Thus, buffets, cocktail parties,
weddings, graduations, receptions, ordinations, canonizations,
exorcisms, or any other such events which involve the
eventual presence of persons not forming a part of the
group actually renting the property, or of outside personnel,
may not take place without the express prior authorization
of VACANZA BELLA and the property owner.
PROPERTY
DESCRIPTIONS. All descriptions and information such
as distances, historical data, etc., are given in good
faith. VACANZA BELLA is not liable for any minor errors
or inaccuracies regarding minor details in the property
descriptions or in any other literature.
COMMISSIONS. Clients understand
that VACANZA BELLA's prices are inclusive of a built-in
commission or booking fee. Thus, clients understand
and accept that the price includes a commission or booking
fee which obviously results in a retail price greater
than the one which the client would have paid had the
client reserved directly with the property owner.
SAFETY. We have inspected each
and every property offered, and we believe they are
safe for occupancy. However, no warranty of habitability
or safety is made by VACANZA BELLA. Clients should use
reasonable caution appropriate for living in a foreign
country and in a house that may be many hundred years
old. Client expressly releases VACANZA BELLA and its
agents from any and all liability for personal injury
or death occurring for whatever reason at one of its
rental properties.
LIMITATION
OF LIABILITY. The liability of VACANZA BELLA or its
agents shall be limited to the amount of any rentals
and deposits paid. In no event shall VACANZA BELLA or
its agents be liable for consequential damages.
INTERPRETATION AND DISPUTES.
These conditions shall be interpreted according to the
law of the State of California. These conditions contain
the entire agreement of VACANZA BELLA and the client,
and they shall not be modified except in writing. In
the case of any dispute between VACANZA BELLA and a
client, it shall be submitted to the San Francisco office
of the American Arbitration Association for resolution
pursuant to its rules.
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